How RPA Makes A Powerful Impact on IT: 4 Use Cases
Today, the main sign of a modern enterprise is the strength of its information technology (IT) capabilities. The IT division often lays the groundwork for other departments to function at their optimal level. From introducing valuable technology to securing data, it is a force for change that is critical to how every organization operates.
Yet, the average IT worker feels they use only 50% of their skills at their job since a lot of their time is spent on low-value, repetitive tasks. In fact, IT staff spend an alarming 30% of their time engaging in basic, routine tasks, hindering their ability to make any meaningful contribution to the company when needed.
Thankfully, Robotic Process Automation (RPA) can precisely address these issues. RPA allows IT staff to engage in value-added work that requires their specific skill sets, while letting robots take care of repetitive tasks. RPA is a boon to the IT sector since it can automate practically any computer-aided, step-by-step process.
Here are four examples of how RPA can free IT staff from tedious processes.
1. User Setup and Configuration
IT staff typically create and implement new user accounts across the relevant company platforms. An RPA bot can handle the additional login creation after the initial user account is set up, and can provide user permissions based on their job functions and responsibilities. It will automatically grant access to the relevant areas in accordance with the users’ roles.
2. Application Integration
Application integration is a common process in many organizations that involves communication between multiple software tools. RPA can be developed and tailored to facilitate interaction between different software applications, and perform automated tasks such as transferring files from one application to another.
3. Routine Maintenance
A crucial yet highly repetitive task, routine maintenance involves regular checks on the system to prevent an unexpected incident or an outage that could have a detrimental impact on the business. Many organizations have already turned to RPA to automate this task. The RPA bot scans through the system and alerts the IT team of any errors. Not only does RPA facilitate this process, but it also substantially reduces the chances of human error.
4. Incident Management
Certain mishaps can be dealt with through a series of straightforward steps that can be automated through RPA, coupled with automatic diagnostic tools commonly used in the IT sector. Such incidents can be addressed at any time of the day since RPA robots can work nonstop 24/7.
The IT department is always at the forefront of leveraging the latest technology for the benefit of the entire organization. It is not surprising then that RPA is gaining momentum in the IT sector as a powerful platform for attaining a competitive advantage.
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